By Brigitte L. Nacos
When Karen Hughes, President Bush’s long-time confidant,
resigned as head of the State Department’s public diplomacy section, America’s image
abroad and especially in the Arab and Muslim world was still on the downward
slide that she had hoped to halt and even reverse when she took the job two
years earlier. Just like advertising executive Charlotte Beers and former
ambassador Margaret Tutweiler before her, Hughes failed to replace the image of
“the ugly American” with a positive brand. While astute in domestic politics,
Hughes lacked knowledge of the Middle East,
the particular target region of the administration’s efforts in public
diplomacy. This showed during her first “listening tour” during several Arab
countries, where she was perceived as clueless and patronizing. But even if the
job at the Department of State were to be filled with someone familiar with the
premier target region of
Washington’s efforts
to market the “good America,”
it would be next to impossible to succeed. While attractive branding and
packaging matters in the marketing of products, it is the content of the box of
cereal or wash detergent or whatever that ultimately determines success and
failure. Similarly, while so-called strategic communication initiatives, such
as Washington officials granting interviews to al-Jazeera and other Arab media,
receive attention in the region, ultimately it is U.S. policy that matters, not
the rhetoric of public diplomacy vendors.
In other words, as long as U.S. policy in the region remains
the same, any successor of Karen Hughes will face a next to impossible task.
This is wonderfully expressed in a Slate V animated editorial cartoon by Mark
Fiore that depicts the daunting job description for the position vacated by
Hughes. Click the following link to watch the clip:
All of this is not to say that the U.S. should forget about public diplomacy. But the same strategies and tactics that were very successful during the Cold War do no longer suffice in the age of instant global communication and world-wide television networks and other global media.
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